The growth process of companies requires investments in new technologies to ensure the digital transformation of current IT environments. In addition to ensuring improved performance, monitoring solutions can predict potential incidents, act assertively, and respond to the market with the speed necessary to keep up with the landscape of exponential changes.
Aware that it was essential to further integrate its solutions, VR Benefícios partnered with Stefanini Scala to implement analytics solutions that could optimize access to information in a faster, more customizable, and secure way. After a detailed analysis of the IT environment and the application of a successful proof of concept (POC), it was decided that the best solution would be Dynatrace‘s application and user experience monitoring.
Cloud Monitoring
The Dynatrace tool performs a complete analysis of each step that is in operation in the monitored system. Based on the design of the work’s architecture, it can identify improvements and indicate escape routes for the system. This results in greater customer satisfaction, with quick returns, and shorter response times. It also provides more intelligence as it adjusts, being able to predict failures and act preventively and proactively, avoiding the evolution of any atypical occurrence.
“Instead of just alerting, Dynatrace technology restarts the system and sends the complete trail with guidance on what the first initiative should be. The action and reaction are practically imperceptible,” says Renato Teixeira, IT & Digital Director at VR Benefícios.
According to the executive, the implementation by Stefanini was quick – in just a few hours, the tool was already providing the necessary information for many machines. When they arise, alerts already point out where the problem is and how to mitigate it. “It is enough time to activate people and solve the issue, with a level of assertiveness of 100%,” reinforces the Technology Director of VR Benefícios.
Gartner Magic Quadrant
Dynatrace’s platforms, a global leader in software intelligence, are recognized by the Gartner Magic Quadrant as leaders in Application Performance Monitoring (APM) and make information visible in real-time. The main benefit is to help companies see their applications and digital channels from the perspective of end-users.
The technology has intuitive dashboards that make it possible to monitor what happens in each layer of the transactions, locate exceptions that may hinder the functioning of the applications, identify the causes that generate delays in the responses, and monitor – from end to end – the performance of the entire system.
“Monitoring is based on the customer experience and driven by Artificial Intelligence, which ensures that digital performances, both in web browsing and on mobile devices, are of a high level and with significant results,” says José Carlos Pires, CEO of Stefanini Scala.
“VR Benefícios has been looking for the most modern technology in Brazil and in the world. And this has been reflected in better services to our customers and in market recognition. We were awarded by McKinsey as one of the most digital payment companies. In addition, we were named one of the 100 most innovative companies in Brazil, according to the Whow 2019 Award from Revista Consumidor Moderno. This only motivates us to continue to accelerate the pace to always be ahead when it comes to technology and innovation,” says Renato Teixeira, IT & Digital Director at VR Benefícios.
About VR Benefícios
With over 40 years in the market, VR Benefícios has solid experience and pioneering spirit in the benefits segment. Remembered by consumers as synonymous with the category, the brand has been renewing itself throughout its history with the goal of offering quality service, differentiated service, and an attractive product offer to its customers. With more than 400,000 accredited establishments in 5,000 municipalities served, VR Benefícios is innovation and practicality, being recognized 8 times as the company that most respects the consumer, in addition to having the best score in the sector in Reclame Aqui, with the shortest response time and the highest solution rate in the benefits category. It was named one of the 100 most innovative companies in Brazil, according to the Whow 2019 Award from Revista Consumidor Moderno. It is also considered one of the most digital companies in payment methods, according to McKinsey.
With a focus on the satisfaction of its customers and the search for solutions that simplify and facilitate the management of companies’ benefits, VR Benefícios is a provider of innovative solutions. The company’s mission is to meet, in a personalized way and with state-of-the-art technology available, the most different needs and desires of its customers, whether they are small, medium, or large companies, entrepreneurs, commercial establishments, and beneficiaries of the Food, Meal, Auto, Health, and Culture cards. For more information: http://www.vr.com.br.
