The long-standing partnership between Stefanini Scala and Banco Votorantim includes the implementation of Dynatrace, a solution that rapidly pinpoints the source of operational issues.
Focused on digital performance management, Dynatrace enables a seamless online experience, attracting users, boosting revenue, and fostering greater loyalty. This innovative platform provides real-time visibility, helping companies see their applications and digital channels from the end-user’s perspective.
“As we expanded our use of Dynatrace, we saw increased synergy with our development teams, who started leveraging it when defining product launch strategies,” says Marcelo Toledo, Infrastructure Manager at Banco Votorantim.
It’s well-known that system glitches or even a few seconds of delay in an online application can send consumers running to the competition. “One of our main products is auto financing. If a customer can’t quickly run a simulation, they’ll likely choose another bank, representing a significant potential revenue loss,” Toledo adds.”
A Gartner Leader
Recognized by Gartner’s Magic Quadrant as a leader in Application Performance Monitoring (APM) for the 8th consecutive year, Dynatrace provides real-time visibility. Its monitoring is based on customer experience and driven by Artificial Intelligence, ensuring top-tier digital performance across both web and mobile browsing.
The technology features intuitive dashboards that allow users to track activity at every layer of transactions, pinpoint exceptions that could hinder application functionality, identify the root causes of slow response times, and monitor end-to-end system performance.
The project’s scope included monitoring both new product testing and daily performance analysis. The technology also aided in the website redesign process, enabling the bank to detect the total number of mobile accesses and the most frequently used browser.
Innovative Tools
Banco Votorantim’s experience has strengthened its partnership with Stefanini Scala. “We’re investing more and more in digital transformation to connect the entire user experience,” says Filipe Cotait, Technology Director at Stefanini Scala. “This is possible by providing innovative tools that amplify results and improve the experience with products and processes, ensuring real-time monitoring of each customer’s behavior across multiple service channels.”
Currently, Banco Votorantim is undergoing another expansion phase, with the goal of supporting all areas by extending the platform’s use to all sectors of the bank. According to Jean Calixto da Silva, Business Manager at Stefanini, this strategy will keep pace with the rapid transformations happening in the world. With innovative solutions and specialized partners like Stefanini Scala, this is achievable.
