A automação de processos está tomando conta das empresas. Você vai ficar para trás?

automation

A agência Forrest abordou empresas americanas com duas perguntas para definir seus os principais objetivos.  São elas:  

Qual foi o foco principal de seus esforços de melhoria de processos dois anos atrás? E nos próximos dois anos?

scala-automation

O resultado da pesquisa surpreende. A redução de custos encabeçava a lista de prioridades, com 30% das respostas, dois anos atrás. Mas, para os próximos dois anos, reduzir custos só será prioridade para 7% dos entrevistos.  A maior preocupação das empresas apontou a Transformação Digital como foco daqui para frente, com 50% das respostas.  

Transformação Digital engloba aprimorar o desempenho e garantir melhores resultados com o uso da tecnologia. Mas isso envolve, muitas vezes, mudanças organizacionais e de cultura de trabalho. Sistemas sofisticados de estatísticas e análises de dados, por exemplo, só podiam ser usados por pessoas técnicas. Agora, pessoas não técnicas também podem ter acesso a esses sistemas, dando outra dinâmica à empresa e mudando sua cultura de trabalho.  Como? Com a com a Automação de Processos, um dos itens da Transformação Digital.  

 

A PRÓXIMA ONDA 

A Automação de Processos é considerada a próxima onda a tomar conta das empresas, levando-as a um novo patamar. Consiste em colocar bots (robôs de software) para desempenhar tarefas tipicamente humanas. Em muitos casos, os bots se valem da computação cognitiva para falar, enxergar e entender interações e aprender com elas.  

Eis alguns processos de automação já disponíveis hoje, que sua empresa pode adotar:  

Automação de Processos de front office: 
  • Serviço de atendimento ao consumidor 
  • Engajamento de parceiros 
  • Call centers 
  • Suporte e orientação a vendas 
  • Informação sobre produtos em publicidade online e pontos de venda 

 

Automação do back office: 
  • Serviços financeiros e contábeis 
  • Serviços de RH 
  • Serviços de compras 
  • Supply chain e produção. 

 

Automação de aplicações de tarefas e monitoramento: 
  • Desenvolvimento de aplicações 
  • Testes 
  • Documentação de código fonte 
  • Manutenção 
  • Mensuração e Analytics. 

 

Automação dos processos de infraestrutura e relatórios: 
  • Gerenciamento automatizado de serviços 
  • Monitoramento do sistema 
  • Self-healing 
  • Compliance 
  • Help Desk 

 

Deu para perceber que a lista é grande e muito pode ser feito. Segundo estudo da McKinsey Global Institute, em 60% das funções de trabalho, é possível automatizar 30% das tarefas. 

Nós ajudamos empresas na transformação digital e a desenhar o futuro. Pode contar conosco para consultoria e soluções de automação de processos.  

Juntos, podemos criar plataformas para: 

  • Incrementar a produtividade 
  • Aumentar a receita por empregado 
  • Ganhar o envolvimento de consumidores e clientes 

Fale conosco!

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